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TERMS AND CONDITIONS OF STAY IN APARTMENTY ARTE

 

TERMS AND CONDITIONS OF APARTAMENTY ARTE

These Terms and Conditions are intended to ensure the comfort, safety and peaceful stay of all our Guests, as well as the residents living in the vicinity of the properties operated under the Apartamenty ARTE brand.

The following terms used in these Terms and Conditions shall have the meanings assigned to them below:

Service Provider – ARTE ESTATES Sp. z o.o., with its registered office at ul. Niecała 11/1, 20-080 Lublin, Poland, entered into the Register of Entrepreneurs of the National Court Register under KRS No. 0001251968, holding Tax Identification Number (NIP) 7123515461 and REGON 545173030, providing short-term accommodation services under the Apartamenty ARTE brand.

Guest – any natural person using the services provided by the Service Provider.

Property – an apartment, accommodation unit or room made available for short-term rental by the Service Provider.

§1. SCOPE OF THE TERMS AND CONDITIONS

  1. These Terms and Conditions define the rules governing the provision of accommodation services, the responsibilities of Guests and the conditions of their stay at Apartamenty ARTE. They constitute an integral part of the accommodation agreement, which is concluded upon making a reservation or paying a deposit or the full amount due for the stay. By making a reservation or payment, the Guest confirms that they have read, understood and accepted these Terms and Conditions.
  2. These Terms and Conditions apply to all Guests staying at Apartamenty ARTE, as well as to all persons present in the common areas of the buildings in which the Properties are located.
  3. These Terms and Conditions are available in every Property and on the official website of Apartamenty ARTE at www.apartamentylublin.eu.

§2. HOTEL STAY

  1. The Properties are rented on a daily basis.
  2. Depending on the Property, the hotel day is:
    • from 4:00 p.m. until 11:00 a.m. on the following day for the properties located at Racławickie 28A, Morwowa and Boczna Lubomelskiej, or
    • from 3:00 p.m. until 10:00 a.m. on the following day for all other locations.
  3. Check-in is possible from the beginning of the applicable hotel day.
  4. Reservations remain valid until 12:00 midnight (24:00) on the scheduled day of arrival.
  5. Any request to extend the stay beyond the reservation period should be submitted by telephone no later than 9:00 a.m. on the day of departure.
  6. The Service Provider will make every reasonable effort to accommodate requests for an extended stay, subject to the availability of vacant Properties.

§3. RESERVATIONS AND CHECK-IN

  1. Guests are required to complete the registration process by presenting a valid identity card or passport and, where required, signing a registration form. The Service Provider reserves the right to verify the information provided by the Guest against the presented identity document.
  2. Persons not included in the reservation may visit the apartment for a maximum of 2 hours and may not remain on the premises after 9:00 p.m. No more than two visitors may stay in the apartment at the same time.
  3. Guests may receive a maximum of two visitors in the apartment.
  4. The Guest may not transfer the apartment to third parties or allow third parties to use it, even if the paid reservation period has not yet expired.
  5. If the Guest fails to cancel the reservation or does not arrive on the scheduled arrival date, the accommodation fee shall not be refunded.
  6. Children under 2 years of age may stay free of charge when sleeping in their parents' bed.
  7. If the Guest decides to shorten their stay after check-in, the Service Provider shall not refund the unused portion of the reservation.
  8. Pets are accepted only with the prior consent of the Service Provider. The Service Provider reserves the right to refuse accommodation for any animal. The following additional charges apply:
  • PLN 50 per night – small breeds,
  • PLN 80 per night – medium breeds,
  • PLN 100 per night – large breeds.

For stays exceeding 7 nights, the pet fee is charged only for the first seven nights.

 § 5. GUESTS’ RESPONSIBILITIES

 

1. Children under the age of 18  shall remain at the premises of Apartamenty Lublin under constant supervision of their legal guardian. Legal guardians are fully responsible for the children’s safety  as well as financially for any damage arising from their children’s actions. The Guest accepts financial liability for any damaged or destroyed equipment or technical devices within Apartamenty Lublin which are the result of their of their guests’ actions.

3. Each time the Guest leaves his or her room, he or she shall check whether the doors are closed and whether the alarm is activated.

4. The behaviour of the Guests and the people who use the services at Apartamenty Lublin should not  disturb the peaceful stay of other guests nor the residents of the building where they are staying. The Provider can refuse to continue delivering services to Guests who violate this rule.

5. Within the premises of Apartamenty Lublin Facilities there is a total ban on events or noisy behaviour which would disrupt other guests’ quiet stay. Should the regulations specified in this point be violated by any of the Guests, such Guests will be asked to leave the premises.

6. The Provider may refuse to accept any guest who, during his or her previous stay, seriously infringed the Apartamenty Lublin regulations, causing material damages to the Apartamenty Lublin or the Guests or otherwise disturbed the operations of Apartamenty Lublin.

8. Smoking is not allowed.  Guests who violate this rule shall be charged an additional fine for washing curtains, upholstery, bedclothes, etc., which is equal to a hotel night’s rate.

9. Prohibition of Using High Power Consumption Devices

Guests are prohibited from using in the hotel rooms and other areas of the property any devices with above-standard, continuous electricity consumption, in particular: cryptocurrency miners, computer sets intended for cryptocurrency mining, servers, computing stations, heaters, and electric radiators, without the prior consent of the property.

In the event of a breach of the above prohibition, the property shall have the right to:

  • immediately disconnect the devices from the power supply,

  • charge an additional fee corresponding to the cost of the consumed electricity,

  • terminate the accommodation agreement with immediate effect without any refund of the stay,

  • charge the Guest for any damage caused to the electrical installation.

The Guest bears full financial and legal responsibility for any damage resulting from the use of the devices referred to in section 1 above. 

§ 6. THE PROVIDER’S RESPONSIBILITY

 

1. The provider is responsible for the loss of or damage to the items brought in by the Guest as defined by Article 846-849 of the Civil Code. 

2. The Provider is not responsible in the case of loss or damage to valuables, money, securities  and items of scholarly or artistic value, due to the lack of appropriate security measures in Apartamenty Lublin.

 

§ 8. QUIET HOURS

 

1. Quiet hours are from 10 p.m. to 6 am the following morning.

 

 

§ 7. RETURN OF THE LEFT OBJECTS

 

1. Personal objects left  by the Guest in  Apartamenty Lublin  shall be sent at his or her cost at the address indicated by him or her, at the Guest’s request.

 

§ 9. COMPLAINTS

 

1. Guests are entitled to file a complaint in the event the services provided are not of sufficient quality, via contact data provided at www.apartamentylublin.eu.

 

                                                                     § 10. VAT INVOICES

  1. VAT invoices shall be issued in accordance with the applicable provisions of Polish law.
  2. In order to receive a VAT invoice, a business customer is required to request its issuance before the service is completed, i.e. no later than before the end of the stay covered by the reservation.
  3. A request for a VAT invoice shall be deemed valid only if the Guest provides all information required for its issuance, namely:
    a) the full company name,
    b) the registered office address,
    c) the Tax Identification Number (NIP/VAT number, where applicable).
  4. Failure to provide all information referred to in paragraph 3 before the end of the stay shall be treated as a failure to request a VAT invoice.

§ 11.  ADDITIONAL PROVISIONS

 

1. Dangerous goods such as  arms and ammunition, flammable , illuminative materials and  explosives shall not be stored in Apartamenty Lublin.

2. The Guest gives their consent to their personal data being stored and used in accordance with the Act on Personal Data Protection (Journal of Laws of 2002 no 101, item 926 as amended) by Apartamenty Lublin Anna Krzepisz, ul. Połabian 11, 20-829 Lublin for the purposes necessary to meet the requirements  of the Guest’s stay in Apartamenty Lublin Facilities, using other services delivered to the guests by the Provider. The Guest  has the right to access his or her personal data or to have them rectified.

3. Any form of  doorstep or door-to-door selling is prohibited at Apartamenty Lublin.

4. Excessive noisemaking, causing unpleasant odours, or causing disruptive, harmful or irritating situations on the premises of Apartamenty Lublin is forbidden, as this may have an impact on other suite guests.

5. Guests may not make any modifications to Apartamenty Lublin suites  nor their equipment.

 

PROCESSING OF PERSONAL DATA

 

Apartamenty Lublin takes the utmost care to ensure that the Guests’ personal data be processed maintaining the highest available safety standards in accordance with the General Data Protection Regulation of 27 April 2016 (OJL EU L 119 of 04.05.2016) (hereinafter referred to as GDPR).

1) the controller of your personal data is Apartamenty Lublin Anna Krzepisz, ul. Połabian 11 ,20-829 Lublin NIP:7122447119

2) the aim of processing is:

a) handling of enquiries – under Article 6 (1)(a)  GDPR – consent of the data subject;

b) suite booking – under Article 6(1)(a) GDPR – consent of the data subject;

c) service delivery - Article 6(1)(b) GDPR;

d) marketing of personal data controller services - under Article 6(1)(a) GDPR – subject to the consent of the data subject;

4) the recipients of personal data can be:

a) external accountancy offices;

b) the booking platform provider; 

c) marketing services companies;

d) provider of the application used to send out commercial information;

e) entities entitled to obtain personal data under applicable legal regulations,

5) you are entitled by the controller to access your personal data, have them rectified, to data portability – as applicable for the purposes of the legitimate interest pursued by the controller or the completion of the service Agreement, to the extent to which the consent has been given – you also have the right to  have your data removed or restrict their processing, the right to object against the processing, and the right to withdraw your consent at any time; 

6) you are also entitled to file a complaint  to a supervisory authority;